Terms of service

TERMS AND CONDITIONS

1. _Introduction_

Welcome to VELURA the seller of high-quality hair oil products. These Terms and Conditions of Sale ("Terms") govern the sale of our products to you, the customer.

2. _Definitions_

- "Product" means any hair oil product sold by us.

- "Customer" means you, the person purchasing the Product.

- "Order" means any order placed by you for the purchase of a Product.

- "Website" means our website located at ----------------.

3. _Application_

These Terms apply to all sales of Products by us, including sales made through our Website or any other authorized sales channel.

4. _Ordering and Payment_

4.1. You may place an Order by following the ordering process on our Website.

4.2. We accept payment by Apple Pay, Shop Pay, Debit, Paypal.

4.3. You must pay for the Product in full at the time of placing your Order.

5. _Product Information_

5.1. We strive to provide accurate and up-to-date information about our Products.

5.2. However, we cannot guarantee that the Product information is always accurate, complete, or up-to-date.

6. _Delivery and Shipping_

6.1. We aim to deliver the Product to you within 5-10 business days from the date of your Order.

6.2. We use Australian post for delivery.

6.3. You are responsible for ensuring that the delivery address is accurate and complete.

6.3. Delivery is only available within Australia

7. _Returns and Refund Policy_

7.1. If you change your mind and wish to return the Product, you may do so within 14 days of delivery.

7.2. To be eligible for a return, the Product must be in its original condition with the seal intact and unbroken.

7.3. No returns will be accepted if the Product has been opened or used.

7.4. To initiate a return, please contact us via email at velura.au@outlook.com

7.5. You will be responsible for the cost of return shipping. This cost will be deducted from the refund amount.

7.6. We will provide a refund for the original purchase price, minus the return shipping cost, once the returned Product has been received and inspected.

7.7. Refunds will be processed within 5-10 business days after we receive the returned Product. Please note that the time it takes for the refund to appear on your statement may vary depending on your bank's processing times. Typically, refunds can take an additional 5-10 business days to appear on your statement.

8. _Warranty and Liability_

8.1. We warrant that the Product will be free from defects in materials and workmanship for a period of [timeframe, e.g., 6 months] from the date of delivery.

8.2. Our liability for any damages or losses arising from the sale of the Product is limited to the purchase price of the Product.

8.3. _Third-Party Sales_: We are not liable for any products sold by third-party sellers, including but not limited to products sold through authorized retailers or online marketplaces. Any purchases made through third-party sellers are subject to their terms and conditions.

9. _Intellectual Property_

9.1. We own all intellectual property rights in our Products, Website, and marketing materials.

9.2. You must not reproduce, adapt, or distribute any of our intellectual property without our prior written consent.

10. _Product Use and Liability Disclaimer_

10.1. Our Product is designed for external use on the hair only.

10.2. You must not ingest, inhale, or use the Product in any way other than its intended purpose.

10.3. Avoid contact with the eyes. If the Product comes into contact with your eyes, rinse immediately with water and seek medical attention if irritation persists.

10.4. We are not liable for any damages, losses, or injuries resulting from the misuse of our Product.

10.5. By purchasing our Product, you acknowledge that you have read, understood, and agree to use the Product only as directed.

11. _Variable Results_

11.1. Our Product is designed to promote healthy hair growth and improve hair quality.

11.2. However, due to the unique characteristics of each individual's hair and scalp, results may vary.

11.3. We cannot guarantee that everyone who uses our Product will experience the same results or benefits.

11.4. Factors such as hair type, texture, porosity, and individual scalp conditions may influence the effectiveness of our Product.

11.5. By purchasing our Product, you acknowledge that you understand and accept that results may vary and that we make no guarantees or warranties regarding specific outcomes.

12. _Product Availability_

12.1. We strive to ensure that all Products listed on our website are available for purchase.

12.2. However, sometimes Products may be temporarily or permanently unavailable due to unforeseen circumstances, such as supply chain disruptions or unexpected demand.

12.3. If a Product is unavailable, we will notify you as soon as possible and provide you with options, which may include:

A. Cancelling your order and providing a full refund;

B. Delaying delivery of the Product until it becomes available.

12.4. We reserve the right to withdraw or discontinue any Product from sale at any time without notice.

12.5. By placing an order, you acknowledge that you understand and accept the risks associated with Product availability.

13. _Age Restriction_

13.1. By placing an order, you declare that you are at least 18 years old.

13.2. We do not sell Products to minors. If you are under 18, you may not purchase Products from our website.

13.3. We reserve the right to request proof of age from you at any time.

13.4. By using our website and/or placing an order, you warrant that you are 18 years or older and capable of entering into a binding contract.

14. _Governing Law_

14.1. These Terms are governed by and construed in accordance with the laws of Australia.

14.2. Any disputes arising from these Terms will be resolved through ACCC.

15. _Changes to Terms_

15.1. We reserve the right to modify or update these Terms at any time.

15.2. We will notify you of any changes to these Terms by posting an updated version on our Website.

16. _Contact Us_

16.1. If you have any questions or concerns about these Terms or our Products, please contact us via email at velura.au@outlook.com

By placing an Order, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Thank you for shopping with us!

VELÚRA